The hotel promised me a refund Phoebe Updated December 06, 2017 10:06 Follow We’ll be happy to contact the hotel and make sure you get your refund. Let us know what happened and who you spoke with, and we’ll get back to you as soon as we can! Contact us Related articles I didn’t get the hotel amenities I expected Can I cancel my reservation? What information do I need at check-in? What are Roomer's service fees? How long will it take to receive my refund? Comments 0 comments Please sign in to leave a comment.