The hotel promised me a refund Phoebe Updated December 06, 2017 10:06 Follow We’ll be happy to contact the hotel and make sure you get your refund. Let us know what happened and who you spoke with, and we’ll get back to you as soon as we can! Contact us Related articles I’ve got a problem at check in Why do I get paid 10 days after check-out? Will the hotel ask me for the original credit card? I didn’t like the hotel I booked I had a problem with hotel billing Comments 0 comments Please sign in to leave a comment.