The hotel promised me a refund Phoebe Updated December 06, 2017 10:06 Follow We’ll be happy to contact the hotel and make sure you get your refund. Let us know what happened and who you spoke with, and we’ll get back to you as soon as we can! Contact us Related articles Can I cancel my reservation? Can I cancel part of my reservation? I’ve got a question about hotel fees and taxes I want to change the dates of my reservation Comments 0 comments Please sign in to leave a comment.