I’ve booked a room

Can I Cancel my Reservation?

• Can I cancel my reservation?
• Can I cancel part of my reservation?

I've Made a Reservation for a Future Reservation

• I haven't received my confirmation email
• I’ve got a special request
• I’ve got a question about my room type
• What amenities does my reservation include?
• The hotel doesn't have my reservation
• I’ve got a question about hotel fees and taxes

I've Already Checked Out

• I had a problem with hotel billing
• The hotel promised me a refund
• I didn’t get the hotel amenities I expected
• I didn’t like the hotel I booked

Modify Reservation Dates

• I want to change the dates of my reservation
• I want to add more nights to my reservation
• I want to remove nights from my reservation

What Will I Need to Know to Check In?

• What information do I need at check-in?
• Will the hotel ask me for the original credit card?
• What do I do if there's a problem at the hotel?

Tell me more about Roomer Credits and Best Price Guarantee

• Do you offer a best price guarantee?
• What are Roomer credits?
• How do I use my Roomer credits?
• Where can I find my Roomer credits?

I've Got a Problem Checking In

• I’ve got a problem at check in