I’ve booked a room

What Will I Need to Know to Check In?

• What information do I need at check-in?
• Will the hotel ask me for the original credit card?
• What do I do if there's a problem at the hotel?

I want to modify my reservation

• How can I change the dates on my reservation?
• How can I add more nights to my stay?
• I want to remove nights from my reservation

I have questions about amenities and special requests

• I’ve got a special request
• What amenities does my reservation include?

I've Got a Problem Checking In

• I’ve got a problem at check in
• The hotel doesn't have my reservation

I've Already Checked Out

• I had a problem with hotel billing
• The hotel promised me a refund
• I didn’t get the hotel amenities I expected
• I didn’t like the hotel I booked

Can I Cancel my Reservation?

• Can I cancel my reservation?
• Can I cancel part of my reservation?
• How long will it take to receive my refund?